COVID-19 has shaped our daily lives and disrupted retail all around the world. Both people and businesses have started to adapt to the new normal. Safety measures like social distancing are part of daily routine and will stick far beyond COVID-19’s effects.
Retailers have to maintain safety guidelines while elevating the customer experience in order to keep up with rising consumer expectations.To do so, retailers and shopping centers are looking for new phygital solutions that create these unique experiences for customers.
Solutions like autonomous navigation in robots have become important to personalize the shopping experience. That’s why service robots like Pepper are becoming essential for providing necessary information and entertainment in real shopping mall environments.